Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Pearl Support
  1. Pearl Support
  2. Second Opinion Helpdesk

Second Opinion Helpdesk

Our support page has moved.
Please visit Pearl Customer Support to open a ticket.

There's nothing in this portal yet.
Powered by Jira Service Management
{"xsrfToken":"60d871abc9cd8ae0d006a5ddf04226d81430581e_lout","branding":{"id":"1","key":"sohelp","name":"Second Opinion Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Pearl Help Center","sharedPortalName":"Pearl Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Pearl Help Center","sharedPortalName":"Pearl Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5791ac","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f929af6a-0986-4f3c-b51e-82d7eaf761fb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWI2YjIyMi03MmFlLTQzYmQtYjRkNy1hZmE4NWMzMjRjYzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5MjlhZjZhLTA5ODYtNGYzYy1iNTFlLTgyZDdlYWY3NjFmYiI6WyJyZWFkIl19LCJleHAiOjE3NzM1ODY2NTYsIm5iZiI6MTc3MzU4NjA1Nn0._IxvuQmdnP0EUdktqXbFu5nXIInpaVdRdpciEjVSsjI&client=bab6b222-72ae-43bd-b4d7-afa85c324cc2&height=300&mode=fit","bannerMediaApiFileId":"f929af6a-0986-4f3c-b51e-82d7eaf761fb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sohelp","projectId":10029,"serviceDeskId":1,"name":"Second Opinion Helpdesk","description":"<p>Our support page has moved.<br> Please visit <a href=\"https://pages.hellopearl.com/customer-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pearl Customer Support</a> to open a ticket.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10537,"iconUrl":"https://hellopearl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10546,"iconUrl":"https://hellopearl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10559,"iconUrl":"https://hellopearl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"7","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10555,"iconUrl":"https://hellopearl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"9","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10545,"iconUrl":"https://hellopearl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10530,"iconUrl":"https://hellopearl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7d14f2c7-ea53-3034-a052-d2b0c0d9175d","appLinkName":"System Confluence","appLinkUrl":"https://hellopearl.atlassian.net/wiki","spaceKey":"SOHELP","spaceName":"Second Opinion Helpdesk","spaceUrl":"https://hellopearl.atlassian.net/wiki/spaces/SOHELP","isServer":false},"labels":[],"projectKey":"SOHELP","serviceDeskId":1,"kbLinkDomainURLs":["https://hellopearl.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWI2YjIyMi03MmFlLTQzYmQtYjRkNy1hZmE4NWMzMjRjYzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM1ODcyNTYsIm5iZiI6MTc3MzU4NjA1NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.cQtOVy3FrsWH6USmdzSSQPP74WX7MGEoow-b0Z-MScg","targetCollection":"upload-project-10029","endpointUrl":"https://api.media.atlassian.com","clientId":"bab6b222-72ae-43bd-b4d7-afa85c324cc2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Pearl Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://hellopearl.atlassian.net/wiki","kbLinkDomainURLs":["https://hellopearl.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hellopearl","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"60d871abc9cd8ae0d006a5ddf04226d81430581e_lout","baseUrl":"https://hellopearl.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://hellopearl.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bab6b222-72ae-43bd-b4d7-afa85c324cc2","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e99ce06ff784443c95211a775724559c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://hellopearl.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}